Question 1

Do you ship internationally?

Accepted Answer

Yes — Jhōlâ currently ships worldwide. Shipping availability and delivery times may vary depending on your location.

Question 2

How long does shipping take?

Accepted Answer

Most orders are packed and prepared within a few days. Delivery timelines vary by destination and will be shared during checkout and tracking updates.

Question 3

Will I receive tracking information?

Accepted Answer

Yes. Once your order has been shipped, you'll receive a tracking link by email so you can follow its journey.

Question 4

Do I need to pay customs or import duties?

Accepted Answer

Depending on your country, customs duties or import taxes may apply. These charges are determined by your local customs authority and are the responsibility of the customer.

Question 5

Are your pieces handmade?

Accepted Answer

Many Jhōlâ pieces are handcrafted or made in small batches, which means slight variations in texture, color, shape, or finish may naturally occur. These details are part of what makes each piece unique.

Question 6

What materials do you use?

Accepted Answer

Materials vary across collections and may include textiles, brass, shells, beads, natural fibers, mirror work, wood, ceramic, and mixed handcrafted materials. Specific details are listed on each product page.

Question 7

Are your collections limited?

Accepted Answer

Some pieces are produced in very small quantities or may not return once sold out, especially handmade and one-of-a-kind finds.

Question 8

How should I care for my jewelry?

Accepted Answer

To help preserve your pieces over time, avoid prolonged contact with water, perfumes, oils, and harsh chemicals. Store them in a dry place when not in use.

Question 9

How can I contact Jhōlâ?

Accepted Answer

You can reach us anytime at hello@thejhola.com and we'll get back to you as soon as possible.

Question 10

Can I change or cancel my order?

Accepted Answer

If your order hasn't been shipped yet, we'll do our best to help. Please contact us as soon as possible at hello@thejhola.com.

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